Returns and Shipping

Return Policy

We understand that not everything works out. 

*As a small business, our policy has always been exchange or store credit only.

*Sale and reduced items are a FINAL sale and cannot be exchanged or returned

1.  All returns must be requested within 7 days of receipt for either exchange or store credit.  Please email camilledepedrini@att.net with your order number and let us know if you want to exchange or return your item for store credit.

2.  Once approved, please make sure your item is in their original unworn condition with all tags attached.  Please wrap all items in its original packing materials.  Shoes must be in the original, undamaged boxes. 

3.  Package your item and ship it within 14 days of the original delivery date to:

Camille DePedrini

Attn: Returns

1516 Mission Street

South Pasadena CA 91030

 We recommend using a trackable shipping service such as UPS, USPS or FedEx.  Insurance is suggested as you are responsible for the package if it gets lost or damaged.  The customer is responsible for all shipping charges that accrue with returning an item to us.  Camille has the right to deny any returns if we find the item unsellable upon its return to us. 

 Damaged of Defective Merchandise

In the event that your package gets damaged, please contact us immediately (within 72 hours) with proof of damage so we may provide this to our carrier.

 Exchanges

Exchanges are only valid on regular-price merchandise.  (All sale items are a final sale).  We carry limited sizes so in the event that you need another size, please call (626-441-7868) or email us (info@camilledepedrini.com) right away so we can pull the correct size.  Once we receive your return merchandise, we will process the exchange and ship your new item(s).

 Store Credit

Store credit is only valid on regular-price merchandise.  Once your return is approved and received by us, we will process your store credit to your account within 3-5 business days and send you a confirmation email.

 

Shipping

Once orders are confirmed, we will ship out in 3-5 business days by the US Postal Service.  All shipments include insurance and tracking. 

All shipping is free for domestic orders.

Shipping fees are non-refundable in the event of a return.

 

Curbside Pick Up

We are now offering curb side pick-up. Our pick-up store hours are:

Wednesday - Saturday 11-5pm, Sunday, 12-5pm

Our location is:

1516 Mission Street, South Pasadena, CA 91030

Please call us once you have arrived at 626-441-7868.  Your order will be ready in no more than 15 minutes.  We will deliver your package to your car once ready.